Shipping, Returns & FAQ
SHIPPINGFree Shipping in the USA
We currently offer free shipping to the entire US.
No minimum order size. No exceptions.
Do you ship anywhere outside the US?
Yes we do! We currently ship to the US, Canada, Europe, Mexico, New Zealand, and Australia. We've got low cost shipping available if you are outside the US.
We accept all currencies. Prices are displayed in USD but you will be charged in your currency.
We cannot be responsible for any taxes or duties owed when you receive our products.
If you live somewhere not on this list and you want to buy our products, send an email to email@example.com and we'll work to ship to your country!
How long does shipping take?
Everything we sell is made custom after you order it. It takes 2-7 business days to produce your gear, though it’s almost always ready in less than 5 days.
Our free shipping takes around 2-5 days , often less. We use a quality basic carrier service, usually USPS or DHL. Including production time, you should receive your order in 4-10 business days.
How can I track my order?
We send an email confirmation when you order. When your order ships, we send another email with shipping information. If you don’t get these emails, check your spam folder. If it’s not in spam, send us an email to firstname.lastname@example.org and we’ll help.
Will my order arrive all in one package?
To get products to you as fast as possible we may ship your order in multiple separate packages. Some items can’t ship together, like hats and posters. If this happens, you’ll receive multiple shipping confirmation emails. If everything from your order isn’t in the first package, the rest is on its way.
RETURNS & REFUNDS
To start a return, send an email to email@example.com with the reason for the return.
Here’s how we currently handle returns:
- We accept returns on unused products within 90 days of ordering. We ask that you cover the cost of return shipping and that you email us before you return anything. We will confirm that we’ve received your return before issuing a refund.
- If we make a mistake, we’ll own it and make it right.
- Please don't order multiple sizes to try on. We cannot accept returns or refund purchases made for this purpose.
- We cannot refund purchases or accept returns if you make a mistake when ordering. We would simply go out of business.
- Sizing information is included on every product page. Please review the sizing and fit recommendations and email us any questions before you order.
- Your shipping address is included in your order confirmation email. Please review it and email us ASAP if there is a mistake.
We are always working to improve our return policy. We want to make it easy for you to shop with us, but we also aren’t Amazon and can’t compete with their returns.
Remember that we are a small family owned business. We’re also reasonable, friendly people who genuinely want to help. If you have a question or an issue, reach out and we’ll figure it out together.
How are your products made?
We source products and fabrics from ethical brands and suppliers that comply with labor, environmental, and safety standards.
Most of our products are currently made custom for us by professional printers. These guys do a great job and we’re grateful for their help. Everyone who works with our partners enjoys paid time off, healthcare benefits, and a safe and friendly work environment. Printing facilities have implemented corporate social responsibility initiatives, like LED lighting and recycling programs for paper, plastic, and glass. All ink waste is disposed of to meet environmental regulations. Damaged products are donated to charitable organizations.
We do everything else ourselves in Floria or on the road - Product design (with help from some badass designers), product testing, customer service, you get the point. We do it all! We’re working on developing our own in-house products and printing.
Why am I being charged sales tax?
We are required by state and local governments to collect sales tax for online purchases. We don’t see a dime of these taxes, they go directly to your local government.
Do you offer discounts or run sales?
We try never to make people sad that they bought our product. Sales can make people regret buying a product the day before it goes on sale. Our prices should not depend on your skill at googling coupon codes.
We don’t love discounts codes, but we sometimes use them and offer sales to show our appreciation to email subscribers, Instagram and Facebook followers, and awesome customers.
Who can I contact if I have a question or an issue with an order?
You can contact me, Laura. I started It's A Wanderful Life and I answer all your emails myself.
You can reach me by emailing me directly at firstname.lastname@example.org
I don’t publish a phone number because I can't always answer the phone and I get many spam calls these days. If you'd like to talk on the phone, shoot me an email and we’ll set up a time to chat.
Who is It's A Wanderful Life?
I'm Laura Crookless and I started It's A Wanderful Life Brand. It's a small United States based business I run from my home in St. Petersburg, Florida and I love what I do! Through my travels to our National Parks and Wilderness areas, I've been inspired by a community of people that love to wander. My apparel and accessories are designed to reflect the many ways we connect with nature by hiking, camping and exploring the open road.
If you have questions that we didn’t answer here, shoot an email to email@example.com.
We last updated this FAQ page in December 2019.
Note on changes: Nothing here is set in stone. We may change our policies occasionally to help our customers and to keep our business running. We’ll do our best to make it clear what has changed and why.